How Better Build collects, uses and protects your personal information — written in plain English.
This policy explains how Better Build ([registered company name]), a company registered in England and Wales, company number [00000000], registered office [registered address] (“Better Build”, “we”, “us”) collects and uses your personal information. We are the “data controller”, which means we decide how and why your information is used.
We are registered with the Information Commissioner’s Office (ICO), registration number [ICO number]. You can contact us at hello@betterbuild.co.uk or by post at the address above.
When you request a free survey, ask for a quote or send us a message (on our website, by phone, WhatsApp or email) we may collect:
We do not knowingly collect special category data (such as health information). Please do not include it in your messages.
| What we do | Why (legal basis under UK GDPR) |
|---|---|
| Contact you to arrange and carry out your free survey, give advice and prepare quotes | Taking steps at your request before entering a contract; our legitimate interest in responding to enquiries |
| Deliver and manage any work you order, including aftercare and warranties | Performing our contract with you |
| Send you offers and news about our services by email, text or post | Your consent, or the “soft opt-in” for existing customers (you can opt out at any time) |
| Measure how our website and adverts perform, and improve them | Your consent (analytics and advertising cookies) |
| Keep our website and systems secure, prevent fraud and spam | Our legitimate interests |
| Keep records and meet legal, tax and accounting duties | Legal obligation |
We will only send you marketing if you have asked us to, or if you are an existing customer and we are telling you about similar services. Every message gives you a simple way to opt out, or you can contact us at any time. We never sell your details to other companies for their marketing.
Requesting a free survey does not mean you are agreeing to receive ongoing marketing. We will contact you about your survey request only.
Some of our providers may process information outside the UK. Where this happens we make sure it is protected, for example by using the UK adequacy regulations, the UK International Data Transfer Agreement or Addendum, or another lawful safeguard.
Under UK data protection law you have the right to:
To use any of these rights, contact us using the details above. We will normally reply within one month. You also have the right to complain to the Information Commissioner’s Office at ico.org.uk or on 0303 123 1113. We would appreciate the chance to put things right first.
We use sensible technical and organisational measures to keep your information safe, including secure (HTTPS) connections, restricted access and trusted providers. No online service is completely secure, so please take care what you send us by email or message.
Our services are for adults and property owners. We do not knowingly collect information from anyone under 18.
We may update this policy from time to time. The date at the top shows when it was last changed. If we make a significant change we will tell you in a suitable way, such as a notice on our website.
Better Build, [registered address]
Email: hello@betterbuild.co.uk
Phone: 0800 000 0000
Email hello@betterbuild.co.uk or call 0800 000 0000.